Shipping policy
DOMESTIC SHIPPING & HANDLING
| SHIPPING METHOD | MINIMUM PURCHASE TOTAL | SHIPPING CHARGE | DELIVERY TIME |
| Everyday Free | Over $119 | Free | 2-5 business days |
| Add Signature Confirmation | None | $2.60 | 2-5 business days |
| Rush Shipping | None | $22.99 | 1-2 business days |
- For Rush shipping, the order must be placed before 3pm ET, Mon-Fri.
- Actual delivery times and costs are subject to change.
- Excluding Cushion Case & Puff only purchases.
SHIPPING POLICIES
DELIVERY TIMING
We package and ship your order as soon as we get credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include the U.S. Postal Service (USPS).
When you choose the delivery option, packages are delivered Monday through Friday 8AM to 8PM for residential address deliveries and 8AM to 5PM for commercial business address deliveries.
RUSH DELIVERY
Orders placed before 3pm ET Mon-Fri arrive the next business day. Orders placed after 3pm ET Mon-Fri, or on weekends or holidays, arrive in 2 business days.
Saturday, Sunday, and holidays are not considered business days for order processing.
Expedited delivery to rural and remote locations may require an additional 1-2 business days.
LOST PACKAGE
We will do our best to help resolve any shipping or delivery issue. However, once tracking shows a parcel as delivered, LAVIEN is not responsible for shipping accidents.
If your parcel is lost, stolen, or arrives damaged, contact LAVIEN Concierge at hello@lavien.com with your order number and the email address used at checkout, along with photos if the parcel arrived damaged. We will review the order and advise next steps.
CANADA & OTHER INTERNATIONAL SHIPPING
CANADA
Allow 14 business days. We offer free shipping over $119 on your entire order. Shipping is charged at the USPS weighted rate when your order doesn't meet the free shipping requirement.
OTHER INTERNATIONAL DESTINATIONS
Allow 14 business days. Shipping is charged at the USPS weighted rate for other international destinations.
Shipments to Puerto Rico, the US Virgin Islands, Guam, the Marshall Islands, the Northern Mariana Islands, Samoa, and any P.O. boxes are shipped via USPS Priority Mail. Next Day delivery options are not available for these destinations.